What types of calls do you receive and who will answer my call?
The 24-hour, 7-day-a-week Susan and Ben Odom Call Center is the heart of CONTACT Crisis Line. The Call Center is staffed by compassionate volunteers, called crisis line specialists, who have each completed a certified training course, supplemented with continuing education and re-certification courses throughout the year. CONTACT meets human needs on the most basic level. Sometimes people are unable to voice their deepest fears and most desperate thoughts to their families and friends, but they can always talk to volunteers at CONTACT. These crisis line specialists listen to, give referrals to and empower callers who:
- Are considering suicide
- Are victims of domestic violence or sexual abuse
- Are struggling with drug or alcohol dependency
- Have lost a job and are encountering financial problems
- Need an empathic listener because they are lonely or discouraged and have no one else in their lives.
- Relationship problems
- Suffering from grief
- Mental health issues
How do I become a crisis line volunteer and the requirements?
Volunteers are the backbone of CONTACT – generously giving their time. We are always looking for compassionate, caring individuals who want to dedicate some of their time to helping other people.ine volunteers receive 40 hours of comprehensive training to handle crisis calls on our 24/7/365 day helpline. Minimum of two, four-hour shifts per month, with an option to serve a weekly shift. One year commitment required, with shifts available daytime, evenings and weekends. Bi-lingual (Spanish/English) volunteers needed also. This enriching volunteer role affords you the opportunity to reach out to your neighbors in need, while providing vital crisis intervention and prevention care to thousands of community members in crisis. CONTACT telephone volunteers are here not to give answers or advice to callers, but to listen to and empower the callers to make decisions for themselves.
How does CONTACT receive its funding?
CONTACT is funded by contributions from religious and civic organizations, individuals, foundations and corporations. CONTACT was also selected as one of twelve recipients to recieve a three year grant from the Substance Abuse and Mental Health Services Administration. All donations help us to better serve our callers and support our outreach programs.
Is my call confidential?
Yes, your call is completely confidential.
Do you make referrals of resources?
When further information is needed, our crisis line specialists provide callers with up-to-date information and referrals to other community agencies that can help. These include direct referrals to shelters, alcohol and drug abuse programs, employment assistance programs, legal aid services and mental health professionals.
Are your services free?
Yes, our services are free.
