Become a Crisis Line Volunteer

Volunteer Process

  • Complete application online and submit or download – fill out, complete and return
  • Return application :
    • Attn: Thomas Hutter
    • P.O. Box 800742
    • Dallas, Texas 75380
    • Office: (972) 233-0866
    • FAX: (972) 233-2427
  • Background check
  • CONTACT Staff member will contact you

Crisis Line Volunteer Specialist Training

GOALS FOR THE COURSE: The primary goal is to teach the skills necessary for telephone crisis intervention and listening skills. Personal growth and enrichment are inherent to the program. To reach optimum skill level, all lectures and skill groups must be attended and the textbook should be read carefully.

FORMAT: The classroom component (schedule below) includes lecture, discussion and skill group sessions (about 30 hours). Additional components of the training include observation session(s) and supervised internships (12 hours). There is also text material reading requirements outside of class.

All courses are available for bi-lingual (Spanish/English) volunteers.

VOLUNTEER COMMITMENT: CONTACT asks a minimum of two four-hour shifts each month, with an option to serve a weekly shift. Continuing education opportunities are offered and required throughout the year at no charge, along with annual recertification.

COST: $35 or $25 for students and senior citizens (55 +), to help defray costs of background check and training materials. If the fee is an obstacle to your volunteering, please let us know as we do have scholarship funds available.


Crisis Volunteer Specialist Application.pdf (download)

Internships available for undergraduate and graduate level students in psychology, social work, marketing, and counseling programs.

CONTACT Training Class Schedule 2014

Volunteer Open House/Orientation

Thursday February 20th, 6:30-7:30 pm
Thursday May 22nd , 6:30-7:30 pm

Spring 2014 ( March)
Saturdays:  March 1st, 8th, 15th, 22nd 
Session Times: 9am – 5:30pm

Summer 2014 ( May-June)
Tuesdays, Thursdays, Saturdays:  May 29th, 31st, June 3rd, 5th, 7th, 10th, 12th

Session Times:

Tuesdays & Thursdays 6:30-9:30pm

Saturdays 9am-5:30pm

To register for a class or receive additional information, contact Thomas Hutter at 972-233-0866, ext 311 or via email at

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